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人际争端管理

  • 模块名称:
  • 人际争端管理 
  • Title:
  • Managing disputes 
  • 内容简介:
  • 员工们常常因为冲突的存在而感到不安:紧张和矛盾是挫伤员工积极性的主要因素,极大地影响了团队的活力。因此冲突“管理”对你而言是非常重要的。为此,不能将冲突看作是组织中的“意外事件”,而应将其看作为正常的情况,我们可以用建设性的方法加以处理。这一系列的课程采用实用的方法,目的不是消除冲突,而是帮助你更好地理解冲突,并发现冲突可能带来的正面影响。当然,在课程中我们还将教给你避免冲突的实用方法。 
  • Abstract:
  • Conf licts are a part of our lives just like any routine activity in the company. However employees are often embarrassed by their very existence: as managers you may be very tempted to flee from conflicted situations that you don’t know how to handle them or even to let them drag on. This attitude appears to be the worst possible solution: tension and disagreements are a major source of demotivation for your employees and generate a considerable energy loss within teams. It is thus very important for you to “manage” the conflicts. To be able to do so, conflicts must not be viewed as “accident 
  • 模块课程:
  • 《冲突的产生过程》
    《用DESC法缓解紧张关系》
    《人际危机处理》
    《识破人际冲突中的有害游戏》
     
  • Lessons:
  • 《Understanding the process of conflict》
    《Settling tension using the DESC method》
    《Dealing with crisis》
    《Becoming aware of the games we play in conflicts》